Following is a list of Frequently Asked Questions. If you have a question
that is not provided below, or would like to submit a comment, please
click here to send your question or comment, OR
call our Sales Department at our toll free number 800-328-2724.
How
do I order from Waytek?
How do I find your prices?
What are your payment terms?
How do I establish open account terms?
How long does it take to process my application?
How will my order be shipped?
How soon can I expect delivery on my order?
Do you have a minimum order?
What is the guarantee on the parts Waytek sells?
How do I find out more about your products?
Can I order products not featured in your catalog?
How can I get samples of your products?
Do
you have any distributors in other areas?
What is your return policy?
Whom should I contact if I have questions on my shipment
or if I need to place a claim for lost or damaged materials?
Whom should I contact regarding billing inquiries?
What address should I mail my payments to?
Send your comments or questions
... 1. On-line Click on "Ordering" from the menu at the left.
... 2. Call our Sales Department at our toll free service line 800-328-2724.
... 3. Fax your order to our 24-hour toll free fax 800-858-0319.
... 4. E-mail us at sales@waytekwire.com.
... 5. Mail your order to PO Box 690, Chanhassen MN 55317
Our business hours
are from 7:30 am to 5:00 pm central time. Messages left after hours will
be promptly answered the following business day.
Prices are located
at the back of our printed catalog, or click on "Ordering"
from the menu for on-line inquiry. Please contact the Sales Department
to get quotations for unlisted quantities or parts.
Please note: Prices are subject to change without notice.
Waytek offers open
account terms of 2% 10 Days Net 30 to approved credit. We can also ship
your orders COD, or bill your Visa, Master Card, or American Express.
Please note: If you order on-line and have not yet established
an account with Waytek, only credit card terms will be available.
You can complete an on-line credit application in "Ordering" or "Products." Just scroll down to the bottom of the page and click on "Credit Application." Or...
Fax, mail, or e-mail
3 trade references and your bank information to the attention of our Sales
Department, or contact Sales to request a credit application. In order
to efficiently process your application, please provide the information
for your trade references in full, including complete mailing addresses
and fax numbers, if available.
Depending on your
credit standing and how fast your references reply, we may have you set
up on open terms as quickly as the same day. The entire application process
may take up to 3 weeks as dictated by further investigation, if needed,
or if we are waiting for responses from your references. You are welcome
to inquire on the status of your application at any time.
We ship via UPS, FedEx
and common carrier per your request, keeping size and weight restrictions
in mind. All shipments are FOB Chanhassen, MN. Because our customers are
responsible for freight costs, our traffic department will always try
to use the most economical means to ship your order.
Most orders are shipped
the same day they are placed, and you should receive your order within
the usual time allowance for your location. Air freight and premium freight
services are available at your request.
The minimum required
for each item is 100 pieces or $5.00, whichever is less. A small order
charge of $5.00 will be added to your total charges if the merchandise
is less than $35.00. You can combine your needs to eliminate this charge.
Waytek is committed
to supplying only quality merchandise. Your satisfaction is guaranteed
on all catalog items ordered from Waytek, or return within 30 days for
a full refund, replacement, or credit.
For more detail on
our products, click on "Products" or "Ordering" from the menu, or refer
to our latest catalog (pictured on the homepage). Otherwise, our knowledgeable
Sales Department will gladly answer any additional technical questions
you may have.
Can't find what you
need in our catalog? Waytek offers many custom services including
special ordering, wire striping, custom cut terminals, and more. For more
detail, contact our Sales Department at 1-800-328-2724 and a
representative may be able to source what you're looking for.
Contact our Sales
Department with your sample request.
The Waytek corporate
office and warehouse are centrally located near Minneapolis, MN. At
this time, Waytek does not have any distributors in other areas. However,
you can order direct from Waytek.
Returns are accepted
on standard catalog items during the first 30 days after delivery. Please
contact our Sales Department
for authorization and/or instructions.
If you have not received
your order or have discovered an error or discrepancy on your order, please
notify the Sales Department
immediately. Our representatives will gladly assist you with any necessary
actions such as tracking your order, making adjustments or replacements,
or placing carrier claims on your behalf.
Our Credit Department
will be able to help you with any billing questions you may have, provide
copies of invoices, or work with you to resolve any billing discrepancies.
Please mail your payments
to our remit-to address:
......PO
Box 81
......Chaska MN 55318
Call
toll free 1-800-328-2724
2003
Waytek, Inc.