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FAQs

Following is a list of Frequently Asked Questions. If you have a question that is not provided below, or would like to submit a comment, please email us, or call 800-328-2724.
Orders/Releases under $35 are subject to a $5 handling charge.  Combine your needs to minimize your charges.  Some items subject to minimum quantities.

You can place your orders with Waytek in 5 convenient ways:
1.    On-line: If you already have a Waytek, Inc. account, click log-in at the top right side of the screen. Order from your history or saved carts. To create a new order, browse through our products by clicking on the products tab in the red menu or typing item numbers or keywords into the search box. When you see somthing you like, click the "add to cart" button. Once you're ready to place your order, click the cart icon in the top right side of the screen and follow the prompts to proceed with checkout. 

2.    Call our Sales Department at 800-328-2724 
3.    Fax your order to our 24-hour toll free fax at 800-858-0319.
4.    E-mail us at sales@waytekwire.com.
5.    Mail your order to PO Box 690, Chanhassen MN 55317

Our business hours are Monday - Friday, from 7:30am to 5:30pm Central Time. Messages left after hours will be promptly answered the following business day.

Your credit card is pre-authorized at the time of purchase, however it is not charged until your order has shipped, a process similar to that of many other online retailers.

All shipments are FOB Chanhassen Minnesota.

Guest accounts: For each Guest account order with a ship to address in the contiguous 48 United States shipping Ground, shipping charges will be based on the combined weight of all Waytek in-stock items included in that order up to 100 pounds. All Other shipping methods cost and duties (if any) will be prepaid by Waytek and added as line items to your Waytek invoice. All shipping costs and duties are the responsibility of the Guest account. Guest accounts orders 100 pounds and over, Guest account orders requesting other than Ground shipping or Guest account orders with a ship to address outside the contiguous 48 United States will be subject to the carriers then current published rates.

All non-Guest accounts: Waytek may ship via UPS, FedEx or common carrier per your request. All shipping costs and duties for orders shipped via UPS and FedEx will be prepaid by Waytek and such amounts will be added as line items to your Waytek invoice. All shipping costs and duties are the responsibility of the purchaser. Shipments via other common carriers are shipped freight collect. Orders over 60 pounds and/or bulky items are generally shipped via common carrier. Same day shipment is generally available on most in-stock products if orders are received by Waytek before 5 p.m. eastern time. Expedited order express service, air freight and other premium shipping services are also available at additional costs. Call Waytek at 800-328-2724 for details regarding all your shipping options.

All Customers: Inspect all shipments and report any shortages or damages to the delivery carrier immediately. Some items/products/orders ship in separate boxes.

  1. Prices are located on our website when you click to view product detail
  2. Email: mailto:quotes@waytekwire.com

All prices are in U.S. Dollars and do not include shipping; duties; handling charges (if any); federal, state and local taxes. Prices are not guaranteed and are subject to change without notice. Due to the nature of the copper market, copper wire and copper cable prices may fluctuate. All wire and cable are priced at the time of order from Waytek. Call 1.800.328.2724 or email sales@waytekwire.com for current pricing.

Same day shipment is generally available on most in-stock products if orders are received by Waytek before 5:00 p.m. eastern time. You should receive your order within the standard time allowance for your location. Air freight and premium freight services are available at your request.

Terms are 2% in 10 days, net 30 days with approved credit. To establish credit with Waytek, please complete our credit application. Waytek requires three trade references and bank information. Visa, MasterCard, American Express and Discover Card are accepted at time of shipment only.  All payments are due in U.S. dollars.
Please note: If you order on-line and have not yet established an account with Waytek, only credit card terms will be available.
Can't find what you need in our catalog? Waytek offers many custom services including special ordering, wire striping, custom cut terminals, and more. For more detail, call our Sales Department at 800-328-2724 or email sales@waytekwire.com and a representative may be able to source what you're looking for.

Yes, Waytek has a quality policy and guidelines. Waytek, Inc. is committed to quality by complying with customer and regulatory requirements. Each Waytek employee is personally responsible for the quality of his or her work and is empowered to initiate action to ensure both quality and continuous improvement within the organization. View Waytek's quality policy, guidelines and manual.

The Waytek corporate office and warehouse is centrally located near Minneapolis, MN. At this time, Waytek does not have any distributors in other areas. However, we can ship to any location from our facility.

If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.

1.     Go to log-in

2.     Click on the Forgot your password link

3.     Enter your User ID

4.     An email containing a temporary password will be sent to the address on file

5.   Log-in using your temporary password

6.   To change your password to your preference, click on your name in the top right corner, next to the "log out" link.

7.   Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

If you forgot both your user ID and password, call 800-328-2724 or email sales@waytekwire.com. We will locate your user ID by searching our database by your email address or first and last name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

 

If you forgot your user ID, please call 800-328-2724 or email sales@waytekwire.com and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.

Samples are available on most products. Email our Sales Department or Call 800-328-2724 with your sample request.

1.     Sign In to your account

2.     After you sign in, Click on your name located in the top right corner, next to the "log out" link

3.     Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

Please complete our credit application and fax, mail, or e-mail 3 trade references and your bank information to the attention of our Sales Department. In order to efficiently process your application, please provide the information for your trade references in full, including complete mailing addresses and fax numbers, if available.

For more detail on our products, browse our E-Catalog, or refer to our latest catalog (pictured on the homepage). Our knowledgeable Sales Department will gladly answer any additional questions you may have. Call 800-328-2724 to speak with a representative or email inquiries to sales@waytekwire.com.

To obtain NAFTA records, email nafta@waytekwire.com.

 

Your Name
Company Name
Account Number (if applicable)
Phone Number
Fax Number
Email Address
Waytek Part Number
Year for which the NAFTA is required

The entire application process depends upon your credit standing and how fast your references reply. You are welcome to inquire about the status of your application at any time by calling 800-328-2724 or emailing sales@waytekwire.com.

Adobe Flash is required to view Waytek’s online catalog. Click here to download free Adobe Flash software.
Yes, your transaction is secure on this website. To provide the highest level of security for our customers, our entire website is secured with HTTPS (Hyper Text Transfer Protocol Secure), which means all communications between your browser and the website are encrypted.

You may notice a closed pad lock in the address bar of your internet browser, which displays this icon to indicate you are on the secure web site. Some operating systems also highlight the address bar in green to signify this.

Please mail your payments to our remit-to address:
PO Box 81
Chaska MN 55318
Limited Warranty: All products provided by and through Waytek are provided "as is" and with all faults. Special orders are non-cancellable and non-returnable. Except for special orders, all new, unused and undamaged product may be returned to Waytek within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Please call our Sales Department at 800-328-2724 or email sales@waytekwire.com for return product information prior to shipping the product(s) to Waytek. The purchaser shall bear the cost of shipping and insurance on product(s) returned to Waytek.

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE IN LIEU OF OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

All products provided by and through Waytek are provided "as is" and with all faults. Special orders are non-cancellable and non-returnable. Except for special orders, all new, unused and undamaged product may be returned to Waytek within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Please call the Sales Department at 800-328-2724 or email returns@waytekwire.com  for return product information prior to shipping the product(s) to Waytek. The purchaser shall bear the cost of shipping and insurance on product(s) returned to Waytek.

If you have not received your order or have discovered an error or discrepancy on your order, please notify the Sales Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 800-328-2724 or email sales@waytekwire.com.
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